At Pure Peptides™, our priority is to ensure fast, secure, and professional delivery of research-grade materials while maintaining strict handling and packaging standards.
Please review the following policy regarding shipping, delivery, returns, and order handling.
Orders are typically processed as quickly as possible during business hours.
Processing times may vary depending on order volume, product availability, and verification requirements.
We work with trusted carriers to ensure secure and efficient delivery.
Your available shipping options will be displayed at checkout based on your location.
Once your order has shipped, you will receive a confirmation email containing tracking details.
Tracking updates may take several hours to appear depending on the carrier.
All materials are packed discreetly and handled using internal procedures designed to maintain product integrity during transit.
Shipping availability depends on your region.
If your location is not supported, the checkout page will notify you before completing your order.
Delivery times vary based on:
Destination
Carrier availability
Local customs or postal processing (if applicable)
Please note that delays outside our control—such as weather, customs, or courier disruptions—may affect delivery speed.
If your order arrives damaged, incomplete, or appears incorrect, please contact our support team within 48 hours of delivery so we can review the issue.
We may request photos or documentation for verification.
Due to the nature of research-grade materials, we generally cannot accept returns or exchanges once products have left our controlled environment.
Opened or unsealed products
Vials that have left controlled temperature environments
Research materials exposed to unknown handling conditions
In extremely rare cases where a return is approved due to an internal error, we will provide instructions for securely sending the item back for review.
All return authorisations must be issued by Pure Peptides™ before any product is shipped back to us.
Refunds are handled on a case-by-case basis when:
An internal processing mistake occurred
A product was unavailable after ordering
A verified order issue was confirmed by our team
Approved refunds are issued back to the original payment method.
Orders may be cancelled only if they have not yet entered processing or been packed for shipment.
Once an order is prepared for dispatch, cancellation may no longer be possible.
To request a cancellation, please contact support immediately.
For any shipping, delivery, or return inquiries, contact our support team:
Pure Peptides™ — Support Team
Email: info@purepeptides.com
Items on back order may extend processing times by up to 7 days